Five W’s of Managing Cost and Outsourcing By Jomy John, Business Intern, RKC infotech (August 2009)
Who?
Times of economic crisis can become a strong opportunity to transform IT departments. Today, outsourcing has become the order of the day. Almost every organization is outsourcing. If you are unsure about stepping into outsourcing, analyze your organizations’ needs and find out if your business really requires outsourcing. Outsourcing can help you to efficiently deal with the following challenges. Outsourcing can help you to meet your customer needs on time, make a huge market presence, make the right decisions about product lines, overcome operational challenges, and get access to expert services and benefit from professional resources who can competently handle your projects.
What?
Outsourcing has been proven to be one of the most effective ways to reduce cost among companies. Many companies around the world have achieved this by outsourcing their IT requirements. They have opted for this as a strategic rather than an opportunistic decision, with the intention of optimizing and leveraging their global resources, creating a shared services model. Some also look at IT outsourcing as a method for change. Outsourcing can bring tremendous benefits to any type of business, be it B2B, B2C, large diversified companies or small home offices.
When?
Lowering cost by outsourcing IT solutions is a key step in getting ahead of your competitors. The right time to outsource would be when you want your personnel to concentrate on your core competencies. While your resources focus more on business critical functions, other functions which are not critical can be done by your outsourcing provider. If you want your services to be completed on time, in a faster, cheaper and better manner, then again it is the right time to outsource. If you do not want to invest in software, technology, manpower and resources, then you must consider outsourcing. Finally, if you want your organization to gain a competitive edge, then you must outsource.
Where?
There are many countries that you can outsource to, but the best country to outsource to would be India. India is the world’s outsourcing hub and the most preferred outsourcing location in the world. India is the most ideal place to outsource to, because India offers many advantages. Outsource to India and benefit from cost-effective services, skilled resources, specialized services and timely deliveries. Several global organizations have set up offices in India, to tap the benefits that India offers.
Why?
Outsourcing can give you access to the several benefits of outsourcing. • Better and cheaper services • Save on time, effort, communications and resources • Get more done in less time • Increased performance and management • Reduced capital and labor costs • Improved processes bring about improved customer satisfaction • Gain a competitive edge with technology and people • Benefit from operational efficiencies without capital investment
At RKC InfoTech, our goal of outsourcing is to reduce cost not just for RKC but also for our customers. RKC’s comprehensive portfolio of Business Process Outsourcing (BPO) services provides industry-specific and cross-industry solutions that enable you to focus on core competencies achieve operational excellence and outmaneuver market rivals. You can thrive in today’s market by identifying new opportunities and innovations to maximize and sustain your company’s growth. When you partner with RKC, we provide innovative solutions to identify manage and operate your non-core operations in an environment of collaboration, trust, and reliability.
RKCs BPO is committed to building on the foundation of the RKCs tradition of Delivery Excellence. With our highly-scalable, globally-networked, secure offshore computing and physical infrastructure facilities, combined with the unique offsite, offshore and near shore delivery models, we deliver the best possible ROI to our clients. Our proven track record differentiates us from other outsourcing vendors.
We understand your business and build strong working relationships that deliver measurable business value. Our unique engagement models, coupled with a competitive pricing structure and best-in-class methodologies, do not just cut costs but drive value into the enterprise, right from day one. Quality commitments and innovative thinking are inherent to all our client engagements. Make a decision to outsource today and see a transformation in your business.
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